Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area

Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area Recall Alert U.S. Consumer Product Safety Commission Office of Information and Public Affairs Washington, DC 20207 May 22, 2009 Alert #09-744 Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area The following product safety recall was voluntarily conducted by the firm in cooperation with the CPSC. Name of Product: Samsung “Jitterbug” Cell Phones Units: About 160,000 Manufacturer: Samsung Telecommunications America, of Richardson, Texas Distributor: GreatCall d/b/a Jitterbug, of San Diego, Calif. Hazard: The recalled cell phones that are in a no-service area and display an “out of range, try again later” message could fail to connect to emergency 911. Incidents/Injuries: None reported. Description: This recall involves “Jitterbug” cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall. Sold through: Directly to consumers through targeted national advertisements and publications, electronics and drug stores nationwide, and on the Web at www.jitterbug.com from March 2008 through May 2009 for about $150. Manufactured in: Korea Remedy: Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted. Consumer Contact: For additional information, contact Samsung toll-free at (866) 304-4980 between 7 a.m. and 9 p.m. CT Monday through Friday, and on Saturday between 9 a.m. and 6 p.m. CT, or visit the firm’s Web site at www.samsung.com